Returns & Refunds
Q: Do you have a Refunds & Return Policy?
A: Yes we do, you can read it here.
Q: How do I cancel my order / get a refund?
A: You can cancel your order or apply for a refund by contacting the product owner on the "More Information" tab from the product page you ordered from, or you can contact Shop.Monash support via our online form. Please make sure you provide your tax invoice, or your order number and a reason for your refund request when you applying for your refund,
Q: How long does a refund take?
A: Refunds usually take between 3-5 days to process. Once processed you'll receive a credit memo via email which will confirm the amount refunded to your account. These funds can only be returned via the original payment method.
Q: How will I be refunded?
A: We will refund you the same way you paid. So if you purchased with a credit card we will refund you on the same card. PayPal payments will be credited to your PayPal account.
Q: I used PayPal to make a purchase but require a refund.
A: No problems, you can apply for a refund by contacting the product owner on the "More Information" tab from the product page you ordered or contact us via our online form.
Q: How do I return my order?
A: You will need to deliver or post it or deliver it back to us for the refund to be completed. We will only refund your shipping costs if the item is faulty or defective.