Help & support

Terms of Use and Sale

The owner and operator of this website is Monash University, and use of this website is subject to the terms and policies below. Please read these conditions carefully before placing an order through this website. By placing an order, you signify your agreement to be bound by these conditions.

Your order is an offer to buy the products in your order. This offer is only accepted after payment is made in full and when we either dispatch the products to you or make the products available for click & collect (see below). In the event we are out of stock or otherwise cannot fulfil your order, we will inform you as soon as practicable, your order will be cancelled and you will not be charged. Both ownership of and risk in all products bought through this website passes to you upon delivery or collection of the products.

Pricing

All prices on this website are shown in Australian Dollars inclusive of GST where applicable, and inclusive of delivery costs unless otherwise stated. Prices are subject to change without notice.

Photographs of Products

All photographs are for illustrative purposes only. The appearance of the actual goods supplied may vary.

Delivery Information

Click & Collect

We offer click & collect for a range of products. Simply shop online and we will notify you when (and where) your item is ready for collection.

When collecting your order please bring:

  • the credit card used to make the purchase
  • valid photo ID
  • your order number/copy of your order.

You cannot nominate someone else to pick up your order.

Click & collect orders will be held for 30 days from the order date. If you order is not collected within 30 days your order will be cancelled and we will contact you to arrange a refund (see refunds below).

Standard Delivery

Our delivery costs are based on item sizes. We will define the size of the item based on its overall dimensions and its weight:

Size of ProductDomestic CostInternational Cost
Small < 500g Free Based on standard international delivery rates
Medium < 3kg Free Based on standard international delivery rates
Large > 3kg Based on standard domestic delivery rates Based on standard international delivery rates


Please ensure the delivery address and receiver name for your order is accurate and complete. Monash University cannot take responsibility for any orders that may go missing due to incorrect information provided by you. 

Returns and Refunds

Refunds/Exchanges – the legal stuff

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

As a consumer, you are entitled to the benefit of statutory consumer guarantees under the Australian Consumer Law in respect of items purchased from Monash University.

‘Major failure’ means products where these is a significant departure between the goods supplied and their description, products which are unsafe, products which are substantially unfit for their purpose, or products which are defective and would not have been acquired by a reasonable consumer aware of the defect.

Please see the Australian Government website at www.consumerlaw.gov.au for more information on your Australian Consumer Law rights.

Returns

To arrange a return, please contact us . All return, refund or exchange requests must include your online tax invoice/receipt and identification as proof of purchase. We are not responsible for non-delivered parcels, so it’s a good idea to use registered post when returning items.

All credit card and PayPal purchases will be refunded using the original payment method. If the original method is not available, we will send a cheque to the original purchaser.

Shipping costs (purchase or return) will not be refunded.

Change of mind

If you have changed your mind about a purchase we cannot offer a refund, but we can offer you store credit. Please contact us if:

  • you supply us with proof of purchase and valid photo id
  • the item is still in its original condition (i.e. the item’s tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold)
  • the request is received within 14 days of purchase
  • the item is not on the special exception list (see below)

Special Exceptions

We do not offer an exchange or credit on the following items unless the item is faulty, the item supplied differs to the one purchases, or in breach of manufacturer's warranties or Australian Consumer Law consumer guarantees:

  • CDs, DVDs
  • Events, seminars and courses
  • Course notes
  • Text books (please note: Monash University online store is not responsible for the provision or accuracy of booklists.)
  • Ebooks, downloadable products, goods that are packaged with a digital product, or an access code
  • Software, hardware, other IT products
  • Stationery
  • Art materials
  • Other items that are marked at a product level as non-refundable

Payment methods

We accept Visa, Mastercard and Paypal.

Privacy information

Monash University is committed to managing any personal information you provide to us in the course of using this website in accordance with all applicable Australian privacy laws, and to keeping that personal information safe. Please refer to the Monash University Privacy Collection Statement found at http://www.privacy.monash.edu.au/ (or, if you are a student of Monash, please refer to the Student Privacy Collection Statement found on the same webpage).

No customer credit card details are stored on the Monash University server from information gathered from this site.

Monash University shall not be taken to waive its rights under these Terms on the basis that it chooses not enforce them in relations to any particular breach, and will still be entitled to exercise its rights and remedies in any other situation where a user breaches these Terms.

These Terms of Use and Sale are governed by and interpreted in accordance with the laws of Victoria, Australia and by using this website you irrevocably submit to the exclusive jurisdiction of the Courts of Victoria, Australia in relation to any dispute relating to this website or goods purchased through this website.