Q: How do I change my account email address?
A: If you are a non-Monash account holder, you can update your details in your My Account Information page.
Q: Why can't I login to my Account?
A: Check your login details and if these are correct, use the forgot password link to reset your password. You cannot reset a password through Shop.Monash if you are using your Monash email to log in.
Q: I'm logged in, what if I want to log out?
A: Simple, just go to My Account in the top menu and select Logout. When you next want to purchase something, you can login again.
Q: Are my details secure?
A: Safer than Alcatraz. Your personal information is always treated with the highest level of security. All data that you send to us after registration or login (e.g. contact information, profile information, passwords, payment information, including credit card details) is SSL-encrypted (Secure Socket Layer). This is the most trusted and secure of encryption technologies.
Q: How can I update my details or change my password?
A: If you aren't a Monash staff member or student, you can update your details and password on your Account Dashboard. Monash staff and students will need to change their Monash login to update their password.
Q: How can I get my data?
A: You may at any time make a request to view data relating to your account that is stored on Shop.Monash. Just go to your Account Dashboard and select Account information. You can then click on the Get My Data button to send us a Data Access Request.
Q: How do I delete my account?
A: You may at any time make a request to erase your account and the data that is stored on Shop.Monash.To request the deletion of your account, please go to your Account Dashboard and select Account information. Click on Delete My Account button to send us a Data Erasure Request.