Help & support


Get help with your Shop.Monash account

Q: How do I delete my account?
A: To request the deletion of your account, please contact us via our online form

Q: How can I see my purchase history?
A: You can check your purchase history in your My Orders page. If you need to see your history before 1 May 2017 please contact us via our online form

Q: How do I change my account email address?
A: If you are a non-Monash account holder, you can update your details in your My Account Information page.

Q: Why can't I login to my Account?
A: Check your login details and if these are correct, use the forgot password link to reset your password. You cannot reset a password through Shop.Monash if you are using your Monash email to log in.

Q: Are my details secure?
A: Your personal information is always treated with the highest level of security. All data that you send to us after registration or login (e.g. contact information, profile information, passwords, payment information, including credit card details) is SSL-encrypted (Secure Socket Layer). This is the most trusted and secure of encryption technologies.

Q: How can I update my details or change my password?
A: You can update your details on your Account Dashboard if you didn't login with a Monash staff or student account you can also change your password in your Account Dashboard. Monash staff and students will need to change their password using Identity Management Services.

Q: I'm logged in, what if I want to log out?
A: Simple, just go to My Account in the top menu and select Logout. When you next want to purchase something, you can login again.

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